IT Support

IT Support Services

JWCS can provide same day remote and on site IT support from their offices in Loughborough and Overseal, covering the Midlands geographical area.

Having spent many years managing complex IT infrastructures it doesn’t take long to realise that pro-active IT support far exceeds anything offered by reactive support. Big businesses spend millions of pounds each year ensuring they have the right people and resources to keep things working.

Even small businesses invest thousands of pounds on IT equipment and software to make the day to day running of their business easier, yet many companies have only reactive IT support or none at all. That’s a little bit like buying a car and never servicing it – when problems do occur it can cost thousands of pounds to get back up and running or worse its too late to prevent the total loss of key business data. So how can a smaller business become pro-active when budgets dictate that in-house support is not an option?

How our IT Support Service can help you!

We offer the same ITIL based framework used by big business, taking a pro-active service management approach to your IT infrastructure, yet with the personal service you would expect from a smaller company.

Our service packages can include daily, weekly and monthly checks of your core infrastructure components, looking for problems before they occur, and to ensure that they are performing as they should.

We have differing levels of support package to suit almost all levels of budget and organisation, from remote only support for desktops and servers to full In-House support for your entire IT infrastructure, this means we can tailor support packages to meet your business needs without breaking the bank.

For more information on our support packages click on the links below

JWCS Remote – Our entry level support package giving a set number of remote IT support hours per month. The service is available to all staff within your organisation, so both minor and major problems can be reported and resolved if an issue occurs. The service also includes remote resource monitoring and problem resolution so we will ideally know when an issue occurs and deal with it before it becomes a problem.

JWCS Silver – Our entry level on site IT support package giving a set number of remote and on-site hours per month, The service is available to all staff within your organisation, so both minor and major problems can be reported and resolved if an issue occurs. The service includes remote resource monitoring and problem resolution so we will ideally know when an issue occurs and deal with it before it becomes a problem, and a number of both onsite and onsite call-out hours which will be arranged at a convenient time each month with your staff for either scheduled work, or problem resolution.

JWCS Gold – Our enhanced support package giving a set number of remote and on-site hours per month, infrastructure auditing and reduced rate project management, available to all staff and includes remote resource monitoring

JWCS Premium – Our premium support package giving unlimited remote support, enhanced on-site support which includes access to all IT management and project management resources, full infrastructure monitoring and auditing.

Don’t want to be tied to a contract?

For those businesses who don’t feel they need or want to commit to a support contract we can provide either JWCS CarePacks or Ad-Hoc support at competitive rates for all sizes of business. We aim to resolve your IT problems and offer good honest advice on problem prevention. With PRINCE2, ITIL v3 and Microsoft Certified Professional qualified staff as well as a host of other industry qualifications we have the expertise and know how to get you back up and running when computer or network problems affect your business.  Click on the links below for more details.

JWCS CarePacks – JWCS CarePacks can be used for either remote or on site support.  You purchase the hours in advance and use them as you want.

Ad-Hoc IT Support – Our Ad-Hoc IT Support service if for those organisation who either do not have an IT support contract in place with us, or do not want to be tied to a contract. This options gives non-contracted businesses the option to have IT support available when needed, so in the event of an IT issue or problem occurring, they are able to phone or email for IT support. The IT support can either be remote or on site as necessary.

What we support

We can provide support for the following systems and services

Microsoft Windows – NT4, 95, 98, 2000, XP, Vista and 7

Windows Server – NT4, 2000, 2003, 2003 R2, 2008 and 2008 R2

Small Business Server – 2000, 2003, 2008 and 2011

Microsoft Exchange – 5.5, 2000, 2007 and 2010

Microsoft SQL Server – 6.5, 7.0, 2000 and 2005

Microsoft IIS – 5.0, 6.0 and 7

Microsoft Office – 97, 2000, XP, 2003, 2007 and 2010

BlueCoat Proxy

CheckPoint NGX Firewall

Cisco Switches and Routers

and many more………

For further information or to request assistance with an IT problem Contact Us

 

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